Frequently Asked Questions
What makes Kelly HRfirst the expert in Recruitment Process Outsourcing (RPO)?
Kelly HRfirst has been managing regional and multi-country account relationships covering many industries and unique solutions since 1995. This experience provides Kelly the footprint to expand RPO programs to new geographies very quickly. Additionally, HRfirst continues to be at the forefront of innovation in the staffing industry. As part of this innovation, we are committed to providing an ever-increasing compendium of staffing, staff augmentation, and outsourcing solutions to our strategic partners.
Furthermore, Kelly HRfirst has developed a formal planning, design, and implementation process that supports the implementation, delivery, and change management of each RPO program. We believe that a successful implementation is rooted in the clear understanding of the client’s needs, challenges, and requirements prior to designing the processes that drive success. We combine all data gathered with our extensive knowledge base and proven best practices to design a thorough yet easily executed plan to address each phase of implementation and manage change effectively.
Lastly, Kelly HRfirst is an expert in RPO because we base our success on:
- Partnership
- Quality
- Communication
- Customer Satisfaction
- Quantifiable Results
What are the product offerings at Kelly HRfirst?
- End to End Recruitment Process Outsourcing (RPO)
- HRO Program Management Services (HRO)
- High Volume Direct Hiring Projects (Customized Hiring Projects)
Why should I use Kelly HRfirst’s Recruitment Outsourcing Solutions instead of using an in-house operation?
Kelly HRfirst, as an Outsourcing Provider, can improve efficiency and effectiveness in talent acquisition as we leverage our sourcing relationship and expertise in creating recruitment strategies. Additionally, our scalability in experienced recruitment resources allows clients to leverage our talent based on their needs. Outsourcing will also provide significant cost savings by providing a value added service that reduces client spend for additional resources and overhead - allowing the recruitment team to focus solely on staffing and thus preventing them from engaging in other HR projects and improving overall efficiency. Centralizing the recruitment function allows a more consistent recruiting process.
Why shouldn’t I use agencies or contract recruiters for my recruitment?
Agencies or contract recruiters are generally focused on single positions and often represent a function or a hiring manager rather than a client’s overall objectives. As a partner, HRfirst will align with you to provide an on-going relationship - allowing us to take ownership for recruitment of a function within the business. By partnering with HRfirst, you will receive a comprehensive package of resources, such as metrics and reporting, service level agreements, quality and process improvements, and recruitment marketing plans.
What competitive advantage does Kelly HRfirst have over the competition in the RPO industry?
Many of our RPO competitors do not offer a full range of outsourcing services or geographic flexibility. Kelly HRfirst offers the most comprehensive range of outsourcing options available today, delivered onsite at our client locations, offsite at one of our hiring centers, or a blended model providing both onsite and offsite service delivery components. HRfirst works with your ATS solution to ensure full use of technology functionality to meet your needs for compliance, reporting, integration, and for providing detailed data to measure ongoing program performance.
HRfirst’s key differentiators include global scalability, financial strength, commitment to partnership success, and philosophy for earning your business everyday. We do not grow complacent over time....we strive continuously to strategically advance our partnerships and our programs.
What type of technology does HRfirst utilize in its RPO implementation solutions?
HRfirst utilizes multiple applicant tracking systems depending on several factors, including current client technology, client needs, and type of hiring conducted. This includes Monster ATS, Webhire, Brassring, Virtual Edge, MultiHirePro (MHP) among others. HRfirst is technology “agnostic,” based on specific client needs and preferences. We leverage technology to ensure optimal efficiency in the hiring process, to realize candidate sourcing effectiveness, and to drive business decisions and continuous process improvement through tracking/monitoring program metrics.